Returns & Exchanges

At JALIZA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Request

Log into your JALIZA account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included to prevent processing delays.

3

Ship the Package

Affix the prepaid shipping label provided in your return portal to the outside of the box and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our quality control team inspects your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing